Questions and Answers about Nicotine Bags
Frequently asked questions
There is something wrong with the product I ordered
Have you received a defective product from us? It was not supposed to happen.
Contact customer service and we will make sure that new order is sent to you! Do not forget to take a single picture of the product and save the product for complaint.
The package is broken during delivery and some products are missing
It’s sad when it happens and just contact us and we will help you! Remember to take a picture of the package and store damaged items until the complaint is completely completed.
Once we have packed your order, we will send you an email with a tracking link where you can track the delivery of your order.
Your order is packed in hard envelopes and sent by letter home to the mailbox. The envelopes we use are adapted to Postnord’s recommendations to suit all mailboxes.
Normal delivery time is between 2-5 working days, but it can vary slightly depending on where in the country you live.
For larger orders, we pack more items so they can fit in the mailbox. If a shipment has probably gone to a delivery location, you will receive a message at home with more information on where to pick up your order.
Our products come in white portions and contain nicotine, so they look like snus, but with the big difference that the nicotine parts do NOT contain tobacco. All white products usually have a lower flow and do not discolor the teeth.
What does intensity mean?
All products are classified according to what we call intensity and are a measure of taste combined with strength. Mint, for example, has a more intense flavor than citrus.
How strong is a nicotine bag?
The nicotine strength varies between the different products, and you can see an assessment of each product of how strong a product is. The nicotine strength varies from 2 mg / serving up to 15 mg/serving.
I ordered wrong, how do I do?
Get in touch with customer service and we will solve it if you happen to order the wrong product. The easiest way to do this is to call +46 10 884 87 88 or email firstname.lastname@example.org. You can also write to us directly on Facebook.
What happens if there is a defect in the product I ordered?
Have you received a defective product from us? That should not have to happen.
Contact customer service and we will make sure that new order is sent to you! Do not forget to take a picture of the product and save the product until the complaint is completely completed.
Do you have a freshness guarantee?
We always guarantee at least 14 days between expiration dates.
The package has broken during delivery, what do I do now?
It’s sad when it happens and just gets in touch with us and we will help you! Remember to take a photo of the package and save any damaged goods until the complaint is completely completed.